It can be hard work raising your online reputation to the standards of modern consumers. That’s why we take a holistic approach to understanding your business’s online feedback profiles, and helping you grow.
From software that tracks fresh feedback to detailed insights into review trends, 5th and Melody’s reputation management services arm you with every tool you need to enhance your online reputation.
Centralized Review Monitoring
Thanks to our reputation management software, we make it easy for you to track your reputation across multiple review sites and online profiles all in one user-friendly interface. Our detailed analytics give you a better understanding of trending topics, and shared sentiment among your customers.
Surveys
Customer satisfaction surveys give you the opportunity to learn about your customers’ experience with your business before they end up posting a public review. By promoting an open line of communication with your current clients, our surveys find out what you’re doing right — and what might need improvement.
Automated Review Requests
One of the best ways to improve your business’s reputation online is to increase the number of positive reviews on your company’s website, and on third party profiles. Our automated review request system increases the volume of your reviews by automatically sending out review requests to your recent clients.
Alert System
Staying on top of fresh feedback gives you the power to increase your communication with your clients, and mitigate issues in real time. Thanks to our review alert system, you’ll be notified immediately anytime a new review about your business is posted or a survey has been submitted, and then respond promptly.
Centralized Review Monitoring
Thanks to our reputation management software, we make it easy for you to track your reputation across multiple review sites and online profiles all in one user-friendly interface. Our detailed analytics give you a better understanding of trending topics, and shared sentiment among your customers.
Surveys
Customer satisfaction surveys give you the opportunity to learn about your customers’ experience with your business before they end up posting a public review. By promoting an open line of communication with your current clients, our surveys find out what you’re doing right — and what might need improvement.
Competitor Reporting
Our competitor reporting system gives you a window into how your business stacks up against its steepest competition. We’ll provide you with priceless insights on how your public feedback compares to similar companies, then lay out a roadmap that’ll help you measure up — and keep pace with consumer expectations.
Insight Reports
As a business with a long list of clients, it’s easy to get overwhelmed by the torrent of feedback you’ll have continuously pouring in. That’s why our insight reports provide you with a detailed analysis of feedback data, and pinpoint issues that may be arising among specific client groups.
Snapshot Reports
See a quick overview of your company’s online reputation and unlock a positive trajectory for your public reputation. Our Vendasta snapshot reports are an automated sales intelligence tool that enables you to create snapshot reports from over 30 different customer review sites. They’ll instantly highlight your business’s number of reviews, recency of reviews, and average score.
Claim & Update
With countless review sites hosting online business profiles, it can be a struggle to keep a handle on where exactly your feedback is being posted. That’s why we scout your business’s pre-existing profiles, and assist you in claiming and updating them. Our claim & update process facilitates ownership of your online reviews, so you can immediately respond to your public feedback wherever it’s posted.
Managed Customer Feedback
Need help responding to all of your business’s feedback? Our managed services team can reply to various forms of feedback across multiple platforms. With the power to respond personally to feedback (and identify legal or slander concerns), you can rest assured that your reputation is in good hands, and spend more time focusing on current business.
Tiered Management Pricing
Some companies prefer to be more hands on when responding to customer feedback. Some like it managed by our pros. Whatever the case, our tiered management pricing makes it possible to pay only for the services you want, with the option to upgrade when you start needing more help.
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